Vektori Nets Payment terminals Guide
User manual for connecting Vektori Kassa and Nets payment terminals
Nets Desk 3500 (left) and Nets Move 3500 (right).
Nets Lane 3000 (left) and Nets iSMP4 (right).
1. Compatibility of Nets payment terminals
The payment terminal can be a so-called separate terminal or connected to a Vektori Kassa application(aka Vektori app), i.e. integrated.
Vektori app is not connected to the payment terminal, the amount to be charged to the customer is entered into the payment terminal manually.
If the payment terminal has a receipt printer, it prints the customer a receipt only for the card payment transaction. The receipt is not a cash receipt, it does not contain product information, nor a VAT breakdown.
Vektori app controls the payment terminal, the amount to be charged from the customer is automatically transferred to the payment terminal.
If the payment terminal has a receipt printer, it prints one cash receipt for the customer that contains product information, VAT breakdown, and card payment transaction information.
The payment terminal can also print a cash receipt for a cash payment.
The Vektori app also controls the payment terminal in refunds.
The payment terminal uses the Nets Connect@Cloud interface for the connection to the Vektori app.
Compatible integrated Nets payment terminal models:
Nets Desk 3500.
Nets Move 3500.
Nets Lane 3000.
2. Connection type
4G: NOTE! Do take into account the following when connecting Vektori with 4G to terminals that have Nets Viking -software:
First, check the software version
- swipe merchant card - 8 - 1 menu
- the version should be 1.01.0, otherwise it needs to be updated
- swipe merchant card and type in order - 6 - 1 - 2
- Comm.type / Komm. typ has to be GPRS
- merchant card - 6 - 1 - 3
- Comm.type / Komm. typ has to be GPRS
Wi-Fi: Move 3500, iSMP4.
Ethernet: Lane 3000, Desk 3500.
If any issues. see chapter 3.1.2. Change the settings of Nets terminal yourself in our Troubleshoot guide.
3. Connecting the Vektori app and Nets payment terminal
Open the Vektori Kassa app on your device and connect the payment terminal as follows:
Choose Actions(in phone version, the gear/cogwheel icon) -> Settings -> Payment terminal.
Choose Selected Payment Terminal menu: Nets.
From Device identifier drop-down menu choose the ID number of the payment terminal(/Terminal ID / TID) and press Save.
If nothing appears in the drop-down menu, the payment terminal is not ready for integration yet.
Ask your retailer for Nets Connect@Cloud integration to the payment terminal, as well as the related credentials.
NOTE! If you use several devices that have Vektori app, you must have one payment terminal for each app. Two apps/devices can't use the same payment terminal.
4. Use of Vektori Kassa app and Nets payment terminal
Go to Vektori app, pick the products and press on Payment.
Pick payment method: Card. You can also press directly Card Payment.
Check the details in the Sales Preview and select Accept & Charge.
If however you have the following Settings active as in the image below, the Card Payment does skip the Preview and is transferred automatically to the payment terminal.
The amount to be charged from the customer is now automatically transferred to the payment terminal and the payment terminal is waiting for the customer.
The payment transaction was successful: The application prints a receipt and is ready to accept the next sales transaction.
Payment transaction failed: The application returns an error message. You can now:
Try the card payment again by selecting Accept & Charge.
Choose Make a correction and change the payment method to, for example, cash payment.
Choose Make a correction and Cancel to cancel the sales transaction completely.
5. Additional settings for Nets Move 3500
Deactivate Merchant's receipt
Set the merchant's receipt from the Nets payment terminal (ALWAYS COPY) off.
Read the Nets merchant card in the payment terminal and key in the code 6 - 1 - 1 to get to the first item in the Settings menu (Terminal ID).
In the settings menu, you can move with the up/down arrow keys, look for the item Copy always in the menu.
Set the Always copy setting to off using the green key and the arrow key and exit the settings by pressing the red button a couple of times, after which the payment terminal will restart.
Vektori app cannot connect to the payment terminal
Check that the payment terminal is connected to an active Wi-Fi network (not 3G/4G).
NETS Move3500 payment terminal wifi setting:
Press the down arrow button(or F2), the "ShortCut Menu" will open.
Choose WiFi Settings(press 2*downwards arrow or F2).
Swipe the merchant card.
Select Switch on / or if 1-Disable is something else, select it so that it is reading there.
Choose Scan networks.
Choose a network (you should be asked for a password here).
You can also look at the separate Nets guide, section Move/3500's Wi-Fi settings. If you want to know more comprehensively about the settings of the payment terminals, Nets also has a User Guide online (pdf).
Mobile data is not used when the payment terminal's connection settings (merchant card - 6 - 1 - 2) have been defined as connection method (Comm. typ) = Wifi.
6. Nets customer support
In the case of problems related to the Nets payment terminal, you will be assisted by a retailer or Nets customer support, tel. 010 80 40 40.