Open a section to find answer for most recently asked questions
Q: What are Vektori application hardware requirements?
Q: How do I get started?
A: Once you have selected Vektori, you will receive an email with Vektori Kassa quickstart guide (PDF). Also the Deployment part of support is very helpful when it comes to getting to know your Vektori.
A2: When your payment terminal can be connected to Vektor, you can start using Vektori:
Q: Does the Vektori cloud require creating IDs for clerks (cashiers) with email addresses?
Q: What is the address of the Vektori workspace?
Q: Where to add products and prices (to the cash register)?
Q: How do I organize products and product groups?
NOTE! After this, the Vektori application will still need to be restarted.
Q: Can you see today's sales today? You can see the day's sales from somewhere at the same time as the sales accumulate?
Q: How to make the End of Day -report (Z Report)?
Q: Is it possible to get a daily breakdown of different payment methods for that day? For example, if an e-pass has been used, can I get today's breakdown directly from the Vektori app? How do I see card and cash payments?
Q: Is there a cash/till float feature?
Q: The app does not allow the amount to be transferred to the payment terminal, it reads that "payment transaction queue", how to proceed?
Q: Do I get an attachment added to invoices in Vektori (cloud)?
Q: Why do the product groups and products themselves change their position in the app?
Q: Can the Vektori clerk make a withdrawal, i.e. when I am withdrawing money from the cashier (against a receipt)?
Q: How can I re-install Vektori POS application?
Q: Why my Nets Move 3500 payment terminal does not connect to Vektori?
Q: The internet connection does not work - for example: Vektori cash now no longer connects with nets payment terminals
A: Vektori POS app requires a working internet connection. In other words, the internet connection must be fine to be able to use the app.
First, try restarting both the Vektori POS device (tablet, phone?) and the payment terminal.
For example, the Nets payment terminal can be restarted by pressing the yellow and . (dot) keys and holding them down for approx. 5 sec. After the device is turned off, press the green button to start it.
For more information on the investigation of various problem states, see: Troubleshooting Guide.
A2: As it is recommended to check possible disruption notices from the internet connection service provider, Nets and Poplapay have their own websites:
Q: What causes the error message "check/checking the payment transaction queue"?
A: That "checking the payment transaction queue" message comes when the previous payment has ended
and Vektori POS app has no information about its status. The app checks the payment status before starting the next payment.
If the app<-> payment terminal connection is lost during that time, the app tries to check the queue again until the connection is restored.
If the problem is not fixed by waiting (a minute or two)*:
Q: Nets and Vektori reports do not match
Q: The Nets error code "xx" is displayed on the payment terminal?
Q: I have SumUp terminal, how do I get it working?
A: SumUp form will appear into the cloud Settings > Cash Register > General -section, where it is possible to enter SumUp credentials,
as soon as we at Vektori have added the required SumUp information
- normally during the same day that the cloud is created and/or after when we have received the request to make the SumUp integration
Q: The SumUp terminal is not working, what to do?
A: Log in to the cloud, go to Settings > Cash Register > General -section, where it is possible to enter SumUp credentials, and log out and log in
next go to Vektori app Actions(cog wheel) -> Settings -> Payment Terminal -tab -> choose "none" on Selected Payment Terminal and hit Save
finally, go to that Payment Terminal -tab again(in Settings) and select "SumUp" and when all set and done, Save
Q: What are the support channels for payment terminal suppliers
A: Use the following pages for more information regarding some of the service providers for payment terminals:
Printers and other devices
Q: The Star mPOP cash drawer/receipt printer should be connected to Vektori Kassa application, how do I do it?
Q: Vektori app shows "Problem with printer connection" and also "A problem was encountered.."
A: Go to Actions -> Settings-> Printer -tab and at the Selected Printer choose “None” -> Save,
then go back to the Printer -tab and now select Selected Printer as, for example, "Bluetooth". For more information, see Troubleshoot (link).
Q: The Star mPOP cash drawer/receipt printer does not print the umlauts
Q: Is there anything special I need to do with the Star CB2002 cash drawer to make it work?
A: No. The cash drawer in question is connected to the receipt printer(via RJ11 connector). When the receipt is printed, it opens.
In other cases, the cash drawer can also be opened with a key.